How I work
Resume process
If you haven’t worked with a resume writer before, my process is easy.
I can work with you wherever you are in Australia.
Here’s an outline of how I work.
Step 1: Get in touch
View the packages at https://wordsbysusan.com.au/professional-resume-writing/ and let me know which package you need.
Step 2: Invoice
Once you’ve chosen your package, I’ll send you my terms and conditions as well as an invoice.
Payment is required before any work starts.
You can pay by bank transfer or credit card.
Step 3: Questionnaire
When payment is received, I’ll email you a questionnaire to complete.
You email me the completed form, and I’ll use this information to create your new resume.
The questionnaire needs to be returned within five (5) days.
Step 4: First draft
I’ll email your first draft within 3-5 business days of receiving your completed form.
You’ll review the first draft and let me know if you want any changes. One (1) round of revisions is included.
Revisions are to be emailed within five (5) days.
Additional rounds are charged at an hourly rate.
Step 5: Final resume
After I’ve made the final amends, I’ll email your final resume in Word and PDF formats.
Step 6: Project sign off
When I finish your project, I’ll send you a project sign off document.
This document confirms that you’re happy with the final copy and also requests your feedback.
Copywriting process
Step 1: Get in touch
Contact me for a 15 minute discovery call to talk about your project.
Step 2: Briefing document
I’ll email you a briefing form to fill in. Include as much information as you can so I can give you an accurate quote.
Don’t worry if you can’t fill it all in. We go through this in a consultation.
Step 3: Proposal
I’ll send you a proposal outlining the work involved, the cost, and my Terms and Conditions.
Step 4: First invoice
After you’ve signed and returned the proposal, I’ll send you an invoice for 50% of the project fee.
This is standard practice with copywriters.
If the project is less than $1000, 100% payment is required before any work starts.
Step 5: Consultation
We’ll organise a time to go through the brief, by phone or Zoom.
Step 6: Skelton draft and first draft
I’ll write a skeleton draft which is an outline of the points made in the consultation.
I also provide a draft paragraph to ensure I get the tone of voice right.
Once you approve this, I’ll write the first draft.
You’ll review the first draft and let me know if you want any changes – two rounds of revisions are included.
Additional rounds are charged at an hourly rate.
Step 7: Final invoice
I’ll send the final invoice when I send the first draft. Payment is due within 7 days.
Step 8: Project sign off
When I finish your project, I’ll send you a project sign off document.
This document confirms that you’re happy with the final copy, and also asks for feedback.
Step 9: Copyright
Until you’ve paid the final invoice and signed the project sign off document, the copyright for all work provided so far remains the property of Words By Susan and may not be published, reproduced, altered or redistributed in any way.