How I work

Resume process

If you haven’t worked with a resume writer before, my process is easy.

I can work with you wherever you are in Australia.

Here’s an outline of my process. 

Step 1: Get in touch

View the packages at https://wordsbysusan.com.au/professional-resume-writing/ and let me know which package you need.

Once you’ve decided, I’ll send you my Terms and Conditions for your review and signature.

 

Step 2: Invoice

After I receive your signed Terms and Conditions, I’ll send you an invoice.

This is to be paid before any work starts.

You can pay by bank transfer or credit card.

 

Step 3: Questionnaire

When I receive payment, I’ll email you a questionnaire to fill in.

You email me the completed form, and I’ll use that information to create your new resume.

The questionnaire is to be completed and emailed to me within seven (7) days.

 

Step 4: First draft

I’ll email you a draft within 3-5 business days of receiving your completed form.

You’ll review the first draft and let me know if you want any changes – one (1) round of revisions is included.

Revisions are to be emailed within seven (7) days.

Additional rounds are charged at an hourly rate.

 

Step 5: Final draft

After I’ve made the final amends, I’ll email your resume in Word and PDF format.

Step 6: Project sign off

When I finish your project, I’ll send you a project sign off document.

This document confirms that you’re happy with the final copy. It also asks for feedback and a testimonial.

Copywriting process

 

If you haven’t worked with a copywriter before, here’s an outline of my process.

 

Step 1: Get in touch

Contact me for a 15 minute discovery call to talk about your project. Or if you prefer, we can do this via email.

 

Step 2: Brief

I’ll email you a briefing form to fill in. Include as much information as you can so I can give you an accurate quote.

Don’t worry if you can’t fill it all in. We go through this in a consultation.

 

Step 3: Proposal

I’ll send you a proposal outlining your project details and costs, along with my Terms and Conditions.

 

Step 4: First invoice

After you’ve signed and returned the proposal, I’ll send you an invoice for 50% of the project fee.

This is standard practice with copywriters.

If the project is less than $1000, 100% payment is required before any work starts.

 

Step 5: Consultation

We’ll organise a time to go through the brief, by phone or Zoom.

 

Step 6: First draft

I’ll write a skeleton draft of the copy which is an outline of the points made in the consultation.

Once you approve this, I’ll write the first draft.

You’ll review the first draft and let me know if you want any changes – two rounds of revisions are included.

Additional rounds are charged at an hourly rate.

 

Step 7: Final invoice

I’ll send the final invoice when I send the first draft. Payment is due within 7 days.

 

Step 8: Project sign off

When I finish your project, I’ll send you a project sign off document.

This document confirms that you’re happy with the final copy. It also asks for feedback and a testimonial.

 

Step 9: Copyright

Until you’ve signed the project sign off document and paid the final invoice, the copyright for all work provided so far remains the property of Words By Susan and may not be published, reproduced, altered or redistributed in any way.